Frequently asked Questions and Answers


How do you use wax melts?

Our wax melts can be used in both tea-light wax warmers and electric wax warmers.

To use, break off, scoop, or pour (dependant on product) the desired amount into the well/dish of your wax warmer. If you’re using a traditional tea light warmer you will need to use a standard 4hr tea light candle in the bottom of your burner. If you’re using an electric wax warmer, simply plug it in, switch it on & you’re ready to go.

Now you can sit back and relax, whilst the beautiful aromas drift throughout your home.

Are your products handmade?

All our products are made by hand, in our home studio in Buckinghamshire.

What is your environmental & sustainability policy?

We are incredibly passionate about the conservation of our planet and made the conscious decision to not only create luxury products that are cruelty free, Vegan-friendly, and ethically sourced, but to ensure that everything right down to our packaging is as kind to the environment as possible.

Whilst we are far from perfect, we are committed and continually striving to do and be better for future generations to come. At present all orders are carefully packed using Recycled FSC® certified boxes from responsibly managed forests, biodegradable packing peanuts, acid free tissue paper and Kraft packaging tape.

Our wax melts come packaged in biodegradable glassine bags and are labelled using FSC® certified paper. Our Signature samples that are included with every order are predominantly made with the left-over wax from the production of our larger melts – meaning no wax is ever wasted.

We source only the finest ingredients and work with suppliers that are based locally wherever possible. It was imperative to us that our products would not contain any animal products, nor would any of our products be tested or have any association with animal testing. The colour work in all our products is created using non-hazardous, vegan and cruelty free dyes & ethically sourced pure grade mica. The glitter you see used in our creations is plastic and cruelty free, made from plant-based vegetable starch.

In an ever-changing world we know there is always room for improvement & we welcome any feedback or suggestions you may have.

You can read a more detailed breakdown of our ingredients, supplies & the steps we have taken towards a more sustainable future here.


How's best to store my wax products?

Our wax products are made from soy wax and should be handled & stored with care. If stored correctly in a cool, dark place our wax products can last 12+ months after purchase.

Are your products safe for pets?

We’re huge animal lovers & have pets ourselves. However, whilst our products have been created in line with IFRA standards, which are there to ensure the safe use of fragrances, these standards are aimed at humans, and they do not produce standards regarding the safety of fragrance in relation to pets.  So, whilst we have made every effort to ensure our products are as safe as can be, every pet and animal can react differently, especially if they have underlying health or respiratory issues. Therefore, we like to err on the side of caution & cannot advise that they are 100% safe.

We have personally used our products safely & without any issues for the last 4 years. Nevertheless, it is down to the discretion of each pet owner – after all you know your pet better than anyone & we would recommend speaking to a veterinarian if you’re concerned. We always advise keeping products out of reach from pets, to minimise the risk of consumption.

Candles & Fragrance products should NEVER be used around Birds.

Do you take custom / bespoke orders?

Yes – we’re proud to offer a bespoke service, where we can tailor to your needs and create custom one-of-a-kind creations for any celebration, whether it’s a wedding, christening or simply just a special gift! If you would like to discuss a bespoke order, please head over to our contact page, or email us at: customerservice@crystalwaxcreations.co.uk

We will discuss all details including turnaround times for your bespoke order in detail upon agreement. However, as a company standard we require a minimum of 6 weeks turnaround time, this ensures that any supplies or special elements needed for your bespoke order can be created & ordered in.

All custom orders are priced individually.

What is CLP?

CLP is the classification & labelling of substances & mixtures. It’s a UK & EU regulation which requires hazardous chemicals to be classified, labelled, and packaged accordingly to ensure any hazards are clearly communicated to protect consumers, workers, and the environment.

You can read more about CLP here.


What is 'Open Box Shipping Service'?

Open box shipping means you can order whenever you like, as many times as you like, adding multiple purchases to one box & only pay shipping once you close your box. Please be aware open boxes will not be shipped until your box has been closed & postage paid.

How does the 'Open Box Shipping Service' work?

To start an open box all you need to do once you have chosen your products, is  simply select the ‘Start / Add to box’ option . (This will remove shipping costs)You can continue adding to your open box whenever you like using the ‘Add to box’ option at checkout .When you would like for your box to be closed and shipped use the ‘close box option’ & postage will be applied. 

Please Note: If your open box goes over 2KG additional postage will be required via invoice. The Open Box Shipping Service is NOT a free postage option. If this option is incorrectly used, your order will not be refunded.

Do you ship worldwide?

Currently we only offer shipping within the United Kingdom.

Do you offer free shipping?

Yes – you can enjoy Free UK shipping on orders over £50 & if you’re a local customer you can enjoy the benefits of our free local delivery service, on orders over £30.

Currently our local delivery service is only availble to Milton Keynes. 

What are your delivery costs & times?

We aim to dispatch orders within 1-3 business days (Monday-Friday). However, during sales and busier periods such as the run up to Christmas, our dispatch times may differ slightly and will average between 3-5 working days.

Shipping is automatically calculated at checkout based on your location, order weight & size.

Royal Mail:

Tracked 24: 1-2 days delivery aim – £4.20

Tracked 48: 3-5 days delivery aim – £3.50

Free standard UK shipping on orders £50+

Free local Delivery (Milton Keynes) on orders £30

Please note: Shipping prices may vary dependant on your location & the size & weight of your order.

I haven't received my order, what should I do?

If you haven’t received your order, but you have received confirmation of shipping please allow 10 working days. If 10 working days have passed and your order still hasn’t arrived, please get in touch via our contact page or email: customerservice@crystalwaxcreations.co.uk

I have a question about returns...

You can find all information regarding our returns & refunds policy here.