Frequently asked Questions and Answers

How do you use wax melts?

Our wax melts can be used in both tea-light wax warmers and electric wax warmers.

To use, break off, scoop, or pour (dependant on product) the desired amount into the well/dish of your wax warmer. If you’re using a traditional tea light warmer you will need to use a standard 4hr tea light candle in the bottom of your burner. If you’re using an electric wax warmer, simply plug it in, switch it on & you’re ready to go.

Now you can sit back and relax, whilst the beautiful aromas drift throughout your home.

Are your products handmade?

All our products are made by hand, in our home studio in Buckinghamshire.

Do you take custom / bespoke orders?

Yes – we’re proud to offer a bespoke service, where we can tailor to your needs and create custom one-of-a-kind creations for any celebration, whether it’s a wedding, christening or simply just a special gift! If you would like to discuss a bespoke order, please head over to our contact page, or email us at: customerservice@crystalwaxcreations.co.uk

We will discuss all details including turnaround times for your bespoke order in detail upon agreement. However, as a company standard we require a minimum of 6 weeks turnaround time, this ensures that any supplies or special elements needed for your bespoke order can be created & ordered in.

All custom orders are priced individually.

How’s best to store my wax products?

Our wax products are made from soy wax and should be handled & stored with care. If stored correctly in a cool, dark place our wax products can last 12+ months after purchase.

Are your products safe for pets?

We’re huge animal lovers & have pets ourselves. However, whilst we have made every effort to ensure our products are as safe as can be, every pet and animal can react differently, especially if they have underlying health or respiratory issues. Therefore, we like to err on the side of caution & cannot advise that they are 100% safe.

We have personally used our products safely & without any issues for the last 4 years. Nevertheless, it is down to the discretion of each pet owner – after all you know your pet better than anyone & we would recommend speaking to a veterinarian if you’re concerned. We always advise keeping products out of reach from pets, to minimise the risk of consumption.

Do you offer worldwide shipping?

Currently we only offer shipping within the United Kingdom.

What are your delivery costs & times?

We aim to dispatch orders within 1-3 business days (Monday-Friday). However, during sales and busier periods such as the run up to Christmas, our dispatch times may differ slightly and will average between 3-5 working days.

Shipping is automatically calculated at checkout based on your location, order weight & size.

Royal Mail:

Tracked 24: 1-2 days delivery aim – £4.20

Tracked 48: 3-5 days delivery aim – £3.50

Free standard UK shipping on orders £50+

Free local Delivery (Milton Keynes) on orders £30

Please note: Shipping prices may vary dependant on your location & the size & weight of your order.

I haven’t received my order, what should I do?

If you haven’t received your order, but you have received confirmation of shipping please allow 10 working days. If 10 working days have passed and your order still hasn’t arrived, please get in touch via our contact page or email: customerservice@crystalwaxcreations.co.uk

I have a question about returns…

You can find all information regarding our returns & refunds policy here.